Specialization in Service Management
The International School of Economic and Administrative Sciences presents the Specialization in Service Management, a program in the field of management training at the University.
Offering a service of excellence is a real challenge for organizations that do not want to be displaced by a more aggressive competition and by clients who are increasingly aware of the power of choice they have—more sophisticated in their needs and expectations and much more demanding. Hence the need to build long-term relationships with customers, based on an understanding of their needs and the proper management of their experiences. The specialization in Service Management provides the knowledge and tools to design the organization according to the client, achieving differentiation in highly competitive environments and generating value for the organization.
Degree and level study
Specialization in Service Management.Graduate.
Language of Instruction
Spanish.
English-taught subjects.
* To request the program stucture in English, please send an e-mail to internacionales@unisabana.edu.co
Duration
1 year.
Study Mode
Taught on campus during daytime hours.
Credits
24.
1 Colombian credit= 8 on-site hours + 40 hours of independent work (48 hours).
Type of academic training offered
Specialization.
Location
Program offered at La Sabana's main campus: Puente del Común, Km. 7, Autopista Norte de Bogotá. Chía, Cundinamarca, Colombia.
Code in the Colombian National Data System of Higher Education (SNIES, Spanish acronym): | 4376. |
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Tuition and other costs: | Registration: $ 150.000 COP/ 41 USD aprox. |
Qualified Registry issued by the National Education Ministry: | Qualified Registry by Resolution number 7447, June 14 2013, valid during 7 years. Qualified Registration amended through Resolution No.946 of January 24, 2014. Qualified Registration amended through Resolution No. 3406 of March 14, 2014. Qualified Registration amended through Resolution No. 6299 of April 6, 2016.
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For more information, please see the website in Spanish.